:root {
  --bg: #f5f6f8; --card: #ffffff; --ink: #1f2430; --muted: #8a92a3;
  --line: #e4e7ec; --brand: #b45309; --brand-ink: #fff;
  --ok-bg: #e7f6ec; --ok-ink: #1e7d44; --err-bg: #fde8e8; --err-ink: #b42318;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif;
  color: var(--ink); background: var(--bg); font-size: 15px; line-height: 1.45; }
a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }

.topbar { display: flex; align-items: center; justify-content: space-between;
  background: #fff; border-bottom: 1px solid var(--line); padding: 10px 20px; }
.topbar .brand a { font-weight: 700; color: var(--ink); }
.topbar nav { display: flex; align-items: center; gap: 16px; }
.topbar nav .who { color: var(--muted); }

.container { max-width: 1080px; margin: 22px auto; padding: 0 20px; }
.foot { text-align: center; color: var(--muted); padding: 30px 0; font-size: 13px; }

.page-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.page-head h1 { margin: 0; font-size: 22px; }
.count { color: var(--muted); font-weight: 400; font-size: 16px; }

.card { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 18px; margin-bottom: 18px; }
.card.narrow { max-width: 420px; margin: 60px auto; }
.card h2 { margin: 0 0 12px; font-size: 17px; }
.cols { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
@media (max-width: 760px) { .cols, .grid2 { grid-template-columns: 1fr !important; } }

label { display: block; margin: 8px 0; font-size: 13px; color: #44506a; }
input, select, textarea { width: 100%; padding: 8px 10px; margin-top: 4px; border: 1px solid var(--line);
  border-radius: 8px; font: inherit; background: #fff; color: var(--ink); }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
textarea { resize: vertical; }

button, .btn { background: var(--brand); color: var(--brand-ink); border: 0; border-radius: 8px;
  padding: 9px 14px; font: inherit; cursor: pointer; display: inline-block; }
button:hover, .btn:hover { filter: brightness(.95); text-decoration: none; }
.btn-link { color: var(--muted); }
.link { background: none; color: var(--brand); padding: 0; }
.link-danger { background: none; color: var(--err-ink); padding: 0; }
.actions { margin-top: 14px; display: flex; gap: 12px; align-items: center; }

.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 14px; }
.filters input, .filters select { width: auto; margin: 0; }

table.grid { width: 100%; border-collapse: collapse; }
table.grid th, table.grid td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
table.grid th { font-size: 12px; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); }
.mini-grid td { width: 50%; }
.empty { color: var(--muted); text-align: center; padding: 20px; }
.muted { color: var(--muted); }

.kv { display: grid; grid-template-columns: 130px 1fr; gap: 4px 10px; margin: 0; }
.kv dt { color: var(--muted); font-size: 13px; }
.kv dd { margin: 0; }

.taglist { margin-top: 12px; display: flex; flex-wrap: wrap; gap: 6px; }
.tag { background: #f1ece4; color: #7c4a12; border-radius: 999px; padding: 2px 10px; font-size: 12px; }
.badge { background: var(--ok-bg); color: var(--ok-ink); border-radius: 999px; padding: 1px 8px; font-size: 11px; }
.notes { margin-top: 12px; white-space: pre-wrap; }

fieldset.tags { border: 1px solid var(--line); border-radius: 8px; margin-top: 12px; }
.tag-group { margin: 8px 0; }
.tag-group strong { display: block; font-size: 12px; color: var(--muted); margin-bottom: 4px; }
.chk { display: inline-flex; align-items: center; gap: 5px; width: auto; margin: 2px 14px 2px 0; }
.chk input { width: auto; margin: 0; }

.logbar, .mini { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 12px; }
.logbar input, .logbar select, .mini input, .mini select { width: auto; margin: 0; }
.grow, .logbar .grow { flex: 1; min-width: 180px; }
.inline { display: inline; }
.contact { padding: 8px 0; border-bottom: 1px solid var(--line); }
.row-actions { display: flex; gap: 12px; align-items: center; }

.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 14px; }
.flash-success { background: var(--ok-bg); color: var(--ok-ink); }
.flash-error { background: var(--err-bg); color: var(--err-ink); }

/* dashboard summary strip */
.stats { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin-bottom: 18px; }
@media (max-width: 760px) { .stats { grid-template-columns: repeat(2, 1fr); } }
.stat { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 14px; text-align: center; color: var(--muted); font-size: 13px; }
.stat .n { display: block; font-size: 24px; font-weight: 700; color: var(--ink); margin-bottom: 2px; }
.card ul.muted { margin: 8px 0 0; padding-left: 18px; }
.card ul.muted li { margin: 3px 0; }

/* enquiry + import additions */
.row-due { background: #fff7ed; }
.row-due td:first-child a { font-weight: 600; }
.head-actions { display: flex; gap: 14px; align-items: center; }
.sep { color: var(--line); }
pre.code { background: #0f172a; color: #e2e8f0; padding: 12px 14px; border-radius: 8px;
  overflow-x: auto; font-size: 12.5px; line-height: 1.5; }
input[type="file"] { width: auto; }

/* inbound resolution */
.row-unres { background: #fef2f2; }
.badge-warn { background: var(--err-bg); color: var(--err-ink); border-radius: 999px; padding: 1px 8px; font-size: 11px; }